At Clifton Learning Partnership we want to delight and surpass your expectations.
However, we know that there may be times when we do not meet our own high standards. When this does happen we want to hear about it, deal with the situation as quickly as possible and put measures in place to stop it happening again.
We take complaints very seriously and we treat them as an opportunity to develop. This is why we are always very grateful to hear from people who are willing to take the time to help us improve. We always thank people who contact us about their problems, concerns or worries. We promise that we won't treat you any differently if you complain and we will continue to help and support you and your family if they need help.
If you have any complaints, worries or concerns about what we do and how we do it please see any member of staff who can listen to your complaint, if the staff member can't help, this is passed to the manager. A result should be reached within 4 weeks.
If you are not happy with the result, the complaint is taken to the Board of Trustees.
If you are still not happy this could be passed on to the Charity Commission. You can contact the Charity Commission yourself at any time.